Abhishek Kumar Gupta

Dynamic IT professional with over 6.5 years of experience in IT infrastructure management, technical support, and hardware troubleshooting. Proven expertise in network configuration, server installation, and dialer systems like Avaya and Vicidial. Recently concluded role as Assistant IT Manager at CLXNS Technologies Pvt Ltd. Eager to contribute to innovative IT environments in international settings, including opportunities in Dubai and Oman.

• Lead IT operations, troubleshooting network, desktop, and printer issues for seamless continuity.
• Managed installation/configuration of OS (Windows, Linux, Ubuntu, macOS) and security software.
• Overseen Outlook/Exchange configurations, Avaya hard phone setups, and network hardware deployments.
• Maintained servers and specialized tools: Aspect, Avaya, Tec Info, and Vicidial Dialer.
• Reduced downtime by 30% through proactive hardware diagnostics and initiative in problem-solving.

• Provided comprehensive troubleshooting, resolving 95% of tickets within SLA timelines.
• Supported 100+ users with OS installations (Windows, Linux, macOS) and network tools.
• Configured communication infrastructure: Outlook, Exchange, Avaya phones, and routers.
• Enhanced call center efficiency by maintaining Vicidial Dialer and associated server systems.

• Directed technical support for a high-volume BPO environment.
• Managed multi-OS installations and network connectivity solutions.

(Additional experience at Relabel Business Solutions integrated.)