Abhishek Kumar Gupta

Assistant IT Manager & Infrastructure Specialist
+91 7021201613 abhishek.saifin@gmail.com Mumbai, India

Mission Profile

Dynamic IT professional with over 6.5 years of experience in IT infrastructure management, technical support, and hardware troubleshooting. Proven expertise in network configuration, server installation, and dialer systems like Avaya and Vicidial. Recently concluded role as Assistant IT Manager at CLXNS Technologies Pvt Ltd. Eager to contribute to innovative IT environments in international settings, including opportunities in Dubai and Oman.

Experience Log

Assistant IT Manager CLXNS Technologies Pvt Ltd, Mumbai
Oct 2023 – May 2024
  • Lead IT operations, troubleshooting network, desktop, and printer issues for seamless continuity.
  • Managed installation/configuration of OS (Windows, Linux, Ubuntu, macOS) and security software.
  • Overseen Outlook/Exchange configurations, Avaya hard phone setups, and network hardware deployments.
  • Maintained servers and specialized tools: Aspect, Avaya, Tec Info, and Vicidial Dialer.
  • Reduced downtime by 30% through proactive hardware diagnostics and initiative in problem-solving.
IT Department Specialist Manasvi Enterprises, Mumbai
Oct 2017 – Sep 2023 (6.5 Yrs)
  • Provided comprehensive troubleshooting, resolving 95% of tickets within SLA timelines.
  • Supported 100+ users with OS installations (Windows, Linux, macOS) and network tools.
  • Configured communication infrastructure: Outlook, Exchange, Avaya phones, and routers.
  • Enhanced call center efficiency by maintaining Vicidial Dialer and associated server systems.
Technical Support Manager Sai Financial and BPO Solutions, Thane
Apr 2017 – Apr 2020
  • Directed technical support for a high-volume BPO environment.
  • Managed multi-OS installations and network connectivity solutions.

(Additional experience at Relabel Business Solutions integrated.)

Technical Upgrades

Multi-OS Support
Networking/Routers
HP Server Config
Avaya & Vicidial
Outlook Exchange
Hardware Repair
Remote Admin
Printer Setup

Education Database

Bachelor of Commerce (B.Com) Dr. Ram Manohar Lohia Awadh University
2017 | Grade: B
Diploma in Hardware & Networking Kohinoor Technical Institute
2012 | Grade: A